Privacy Policy

1. Data Controller Information

clearfrontieris AG is the data controller responsible for your personal data. We are registered in Austria with registration number FN462895a and VAT number ATU46825932. Our registered office is located at Rotenturmstraße 8, 4019 Linz, Upper Austria.

2. Data Collection

We collect personal data when you interact with our website and services. The data we collect includes:

• Contact information (name, email address, phone number, company details)
• Communication data (messages sent through our contact forms or email)
• Technical data (IP address, browser type, device information, website usage statistics)
• Marketing and communications preferences
• Any other information you voluntarily provide to us

3. How We Use Your Information

We use your personal data for the following purposes based on legitimate business interests and legal obligations:

• To provide and improve our strategic partnership development services
• To respond to your enquiries and provide customer support
• To send you relevant business communications and service updates
• To analyse website usage and improve user experience
• To comply with legal and regulatory requirements
• To protect our business interests and prevent fraud

4. Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our use of cookies, please refer to our Cookie Policy.

5. Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Consent: When you have given clear consent for specific processing activities
• Legitimate interests: For our business operations, customer service, and website improvement
• Legal obligation: To comply with applicable laws and regulations
• Contract performance: To fulfil our contractual obligations to you

6. Data Sharing and Disclosure

We may share your personal data with trusted third parties in the following circumstances:

• Service providers who assist us in operating our website and delivering services
• Professional advisers including lawyers, auditors, and consultants
• Regulatory authorities when required by law
• Business partners in connection with strategic partnership development services (with your consent)

We ensure that all third parties are bound by appropriate confidentiality and data protection obligations.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, we retain contact information for active business relationships and for seven years after the end of our business relationship for legal and tax purposes. Marketing data is retained until you withdraw consent or request deletion.

8. International Data Transfers

As we operate primarily within the European Union, your personal data is generally processed within the EU. If we transfer data outside the EU, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions by the European Commission.

9. Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Right of access: Request copies of your personal data
• Right to rectification: Request correction of inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data in certain circumstances
• Right to restrict processing: Request limitation of processing in certain situations
• Right to data portability: Request transfer of your data in a structured format
• Right to object: Object to processing based on legitimate interests or direct marketing
• Right to withdraw consent: Withdraw consent for processing at any time

To exercise these rights, please contact us using the information provided below.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure data transmission, access controls, and regular security assessments.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

12. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

13. Supervisory Authority

You have the right to lodge a complaint with the Austrian Data Protection Authority (Datenschutzbehörde) if you believe that our processing of your personal data violates applicable data protection laws.